Alina

This is applicable to clients who wear wigs for medical reasons only. Clients that wear wigs due to Alopecia, chemotherapy treatment, or any other medical condition that causes hair loss and is confirmed by a GP, are classed as necessity wearers. If you fall under this category, you are entitled to receive the VAT off the cost of your wig or toppers.

Exemption on VAT is available whether you purchase from mail order or over the internet. Mail order or internet orders will require a complete VAT Exemption form to be sent to us, via the website or by post - as soon as you receive the goods and decide you are keeping your order. Your VAT will then be returned to your card....click here for the link

After you have added your goods to the basket, a choice delivery charges will be shown, Normal delivery is 5- 7 days, it may of course be sooner - you will be notified by email when yout item has been  despatched to let you know  it's on it's way...... but if your order is temporarily out of stock, you will be informed via e-mail, so please make sure your e-mail is current, the e-mail will request whether you require the choice of either choosing a different shade or style or waiting for the order to arrive. You can always call us to check availability prior to ordering.

Sale goods can be despatched same day. An estimated date will be given. If you do not receive your parcel after 15 days, you must notify us for a lost parcel claim, which can take up to 30 days.

 Outside UK delivery can vary from 5 - 21 days onwards, depending on your country's national postal system. We do offer Courier for International orders but not liquids/sprays etc due to Airline restrictions.

Please note  Jon Renau, Raquel Welch and Gabor wigs take longer to deliver as we have to import them, so (approx) delivery is 21 working days.